In-house average weekday ridership for March was 2,969, up by 1.53% from last year. Supplemental providers average weekday ridership was 341, down by -8.09%. Combined in-house and supplemental providers average weekday ridership was 3,310, up by 0.45%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 18,570 boardings, up 2.43% as compared to the same time period in fiscal year 2024.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 88.28% for March. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 89.16%. On-time performance for trips with a desired arrival time was 64.00% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 91.00% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of March, Handi-Van operated 71,855 trips including 7,200 trips that were longer than one hour in trip time. The analysis found that 74.24% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 637 or 8.85% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,218 or 16.92% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 78.03% for March, up by 6.31% from last year.
Over the month of March, reservationists answered 40,798 calls. Of those calls, 98.99% were answered within 3 minutes, and 99.65% were answered in 5 minutes.
| "March FY2025" | "March FY2024" | "March FY2019 Pre-COVID" | "% Change FY 24 to 25" | "9 Month FY2025" | "9 Month FY2024" | "9 Month FY2019 Pre-COVID" | "% Change FY 24 to 25" | "12 Month FY2019 Pre-COVID" | Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 88,127 | 86,139 | 101,735 | 2.31% | 783,343 | 764,773 | 891,333 | 2.43% | 1,197,533 | |
| Average Weekday Ridership | 3,310 | 3,296 | 3,902 | 0.45% | 3,294 | 3,231 | 3,853 | 1.97% | 3,856 | |
| Unique Riders During the Month | 5,649 | 5,436 | 5,852 | 3.92% | 5,584 | 5,368 | 5,786 | 4.03% | 5,810 | |
| Cost per Revenue Hour | $118.87 | $116.04 | $84.10 | 2.44% | $116.78 | $113.31 | $86.99 | 3.07% | $87.76 | <= $90 |
| Cost per Passenger Trip | $56.49 | $54.44 | $38.56 | 3.76% | $55.06 | $53.04 | $39.46 | 3.82% | $39.61 | <= $39 |
| Cost per Revenue Mile | $8.24 | $7.83 | $5.64 | 5.20% | $8.10 | $7.78 | $5.85 | 4.10% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.10 | 2.13 | 2.18 | -1.28% | 2.12 | 2.14 | 2.20 | -0.73% | 2.22 | >= 2.2 |
| Farebox Recovery | 2.86% | 2.81% | 4.74% | 0.05% | 2.87% | 3.12% | 4.35% | -0.25% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 76.31% | 77.80% | 76.65% | -1.49% | 76.84% | 77.91% | 75.89% | -1.07% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.88% | 0.71% | 2.20% | 0.16% | 0.84% | 0.72% | 2.18% | 0.12% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.03% | 0.03% | 0.09% | -0.01% | 0.04% | 0.03% | 0.12% | 0.01% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 88.28% | 88.44% | 89.35% | -0.15% | 88.53% | 88.80% | 88.23% | -0.27% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 89.16% | 89.15% | 91.55% | 0.01% | 89.36% | 89.52% | 90.41% | -0.15% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.95% | 0.95% | 0.63% | 0.00% | 0.81% | 0.87% | 0.74% | -0.06% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 64.00% | 58.18% | 62.42% | 5.82% | 56.88% | 56.13% | 60.58% | 0.74% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 74.24% | 74.82% | 69.33% | -0.59% | 73.63% | 73.70% | 68.86% | -0.07% | 68.69% | 50% |
| Excessive Trip Length | 8.85% | 8.76% | 12.42% | 0.09% | 9.41% | 9.07% | 13.07% | 0.34% | 13.17% | 1% |
| No Show / Late Cancellation Rate | 4.37% | 4.28% | 4.37% | 0.09% | 4.29% | 4.21% | 4.46% | 0.08% | 4.44% | < 5% |
| Advance Cancellation Rate | 20.82% | 21.06% | 22.87% | -0.24% | 21.25% | 20.38% | 23.43% | 0.87% | 23.11% | < 15% |
| Missed Trip Rate | 1.12% | 1.19% | 0.76% | -0.07% | 1.03% | 1.09% | 0.91% | -0.05% | 0.95% | < 0.5% |
| Complaints per 1,000 Trips | 2.54 | 2.11 | 1.64 | 20.38% | 2.30 | 2.42 | 1.46 | -5.01% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 99.65% | 99.25% | 48.20% | 0.41% | 99.28% | 97.86% | 53.67% | 1.42% | 50.30% | 94% |
| Vehicle Availability | 78.03% | 71.72% | 86.23% | 6.31% | 75.64% | 72.95% | 87.61% | 2.69% | 86.16% | >= 80% |
Note 1: Benchmarks are based on DTS Analysis "Short Range Transit Operations Plan - Tools to Measure Performance (May 2012)"
Note 2: Calls answered within 5 minutes benchmark based on DOJ Agreement (Agreement Between the United States of America and the City and County of Honolulu Under the Americans with Disabilities Act) paragraph 12
